Privacy Policy

At Sulliwall, we value your privacy and are committed to handling your personal information responsibly. This policy outlines how your data is collected, used, and protected when you visit our website or purchase our products.

Information We Collect

We only collect the data necessary to operate our store effectively and enhance your shopping experience.

Order Information

When you place an order, we collect details such as your name, email address, billing and shipping addresses, phone number, and order information (including selected items, sizes, and quantities). Payment details are securely processed by third-party providers and are not stored on our servers.

Website Usage Data

Certain information is automatically collected when you browse our website. This may include your IP address, browser type, device information, pages visited, and time spent on the site. This helps us improve performance, analyze usage, and maintain security.

Customer Support Information

If you contact us, we may retain your messages, including any attachments or details you provide. This allows us to assist you efficiently and improve our customer support services.

How We Use Your Information

Your information is used for the following purposes:

  • To process and deliver your orders, including confirmations and shipping updates

  • To respond to your inquiries and provide customer support

  • To detect and prevent fraud or unauthorized activity

  • To improve website performance and user experience

  • To send marketing communications only if you have opted in (you may unsubscribe at any time)

  • To comply with legal and regulatory requirements

We do not use your data for unrelated purposes without your consent.

Data Sharing

Sulliwall does not sell or rent your personal information. We only share data when necessary to operate our services:

  • Shipping providers (such as USPS or UPS) to complete deliveries

  • Payment processors (such as PayPal or Stripe) to handle transactions securely

  • Service providers supporting our website and operations with limited access when required

  • Legal authorities when required by law or to protect our rights

All third parties are required to maintain strict data protection standards.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request corrections to inaccurate information

  • Request deletion of your data

  • Restrict or object to certain processing activities

  • Request data portability

You may also unsubscribe from marketing emails at any time using the link provided in our communications.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience:

  • Essential cookies ensure proper website functionality (cart, checkout, security)

  • Analytics tools help us understand traffic and optimize performance

  • Marketing cookies may be used for personalized advertising (manageable via your browser settings)

Data Retention and Security

We retain necessary records, such as order and transaction data, for legal and accounting purposes. Other information is stored only as long as needed.

We apply industry-standard security measures, including SSL encryption, restricted access, and continuous monitoring, to protect your data.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with the latest revision date. Continued use of our website indicates acceptance of these updates.

Contact Information

If you have any questions or requests regarding this Privacy Policy, please contact us:

Store: Sulliwall
Email: contact@sulliwall.com
Phone: +1 302 783 9316
Address: 179 Bobbys Branch Rd, Millsboro, DE 19966, United States