Terms of Service

SulliWall ("we," "our," or "the Site") operates an online store dedicated to premium physical wall art, including canvas prints, framed pieces, posters, and ready-to-hang decor designed for durability and visual appeal. By accessing the Site, browsing listings, creating an account, or completing a purchase, you agree to comply with these Terms of Service.

These Terms form a legally binding agreement between you ("you" or "Customer") and SulliWall. They also incorporate all related policies available on the Site, including our Shipping Policy (free standard U.S. delivery within 4–7 business days), Returns and Refund Policy (30-day return eligibility), Privacy Policy, and Payment Policy. Continued use of the Site after updates indicates acceptance of any revised Terms.

1. Eligibility and Account Obligations

Use of the Site is limited to individuals who are at least 18 years old or have reached the legal age of majority in their jurisdiction. If acting for another person or entity, you confirm that you have proper authorization.

By using our services, you agree to:

  • Provide accurate, current, and complete information during account creation, checkout, or communication with support.

  • Keep your details (address, email, payment information) updated to prevent delivery or billing issues.

  • Maintain the confidentiality of your login credentials and notify us immediately of any unauthorized use.

  • Avoid creating multiple accounts for abusive purposes such as exploiting promotions or bypassing restrictions.

We reserve the right to suspend or terminate accounts that violate these Terms or present suspicious activity.

2. Acceptable Use and Restrictions

The Site may only be used for lawful purposes related to browsing and purchasing our products. Prohibited actions include:

  • Violating any applicable laws, including intellectual property or data protection regulations.

  • Uploading or transmitting harmful code such as viruses or malware.

  • Attempting unauthorized access, scraping, reverse engineering, or automated data extraction.

  • Posting false reviews, impersonating others, or engaging in harassment or spam.

  • Reselling products commercially without written approval.

  • Promoting external businesses or unauthorized advertisements on the Site.

Violations may result in account termination, order cancellation, and legal action where applicable.

3. Service Availability and Modifications

We may, at our discretion and without prior notice:

  • Refuse service to any user.

  • Modify or discontinue products, features, or services.

  • Update Site content or functionality for performance improvements.

While general browsing may not always be encrypted, all payment transactions are processed securely through PCI DSS-compliant providers such as PayPal or Stripe.

4. Product Information and Accuracy

We strive to provide accurate product descriptions, images, dimensions, and pricing. However:

  • Colors and textures may vary slightly due to screen settings or production differences.

  • Inventory and customization options may change without notice.

  • Errors in pricing or availability may occur, and we reserve the right to cancel affected orders.

Customers are responsible for reviewing product details before purchasing.

5. Pricing and Promotions

Prices may change at any time due to market conditions or promotional campaigns. Promotional offers:

  • Cannot be combined unless explicitly stated.

  • Have no cash value.

  • May be modified or canceled if misuse is detected.

Shipping terms, product availability, and features may also change without notice.

6. Orders, Payments, and Fulfillment

Orders are placed through the checkout process. After submission:

  • Confirmation is typically sent within 1–2 business days.

  • Processing begins shortly after confirmation.

  • Delivery usually occurs within 4–7 business days.

We may refuse or cancel orders due to issues such as stock limitations, incorrect information, or suspected fraud. Customers will be notified, and refunds issued if applicable.

By placing an order, you authorize us to charge your selected payment method. Taxes are calculated automatically based on your location. International orders may incur customs duties or fees.

Customized items cannot be canceled once production begins.

7. Third-Party Services

We may provide access to third-party tools or services (e.g., payment processors, analytics tools). These are offered without warranties, and their use is governed by their respective terms and policies.

8. External Links

The Site may include links to third-party websites or embedded content. We do not control or guarantee the accuracy or safety of these external resources and are not responsible for their content.

9. User Content and License

By submitting content such as reviews, photos, or feedback, you grant SulliWall a worldwide, royalty-free, perpetual license to use, reproduce, and distribute that content for marketing or operational purposes.

You confirm that your content is lawful, original, and does not infringe on third-party rights. We reserve the right to edit or remove content at our discretion.

10. Errors and Corrections

We reserve the right to correct errors or omissions at any time, including after an order is placed. This may include canceling orders and issuing refunds where necessary.

11. Additional Restrictions

You agree not to:

  • Collect or misuse customer data.

  • Bypass security measures or manipulate system functionality.

  • Engage in fraudulent or unlawful trade practices.

12. Disclaimer of Warranties and Limitation of Liability

All products and services are provided "as is" and "as available" without warranties of any kind. We do not guarantee uninterrupted service or error-free operation.

To the fullest extent permitted by law, our liability is limited to the amount paid for the purchased product. We are not responsible for indirect or consequential damages.

13. Indemnification

You agree to indemnify and hold harmless SulliWall, its affiliates, and team members from any claims or expenses arising from your use of the Site or violation of these Terms.

14. Severability

If any provision of these Terms is deemed invalid, the remaining provisions will remain enforceable.

15. Termination

You may stop using the Site at any time. We reserve the right to terminate access immediately if these Terms are violated.

16. Governing Law and Disputes

These Terms are governed by the laws of the State of Wyoming. Any disputes will be handled in courts located in Casper, Wyoming, with arbitration through the American Arbitration Association (AAA) where applicable.

17. Entire Agreement

These Terms, along with all referenced policies, represent the complete agreement between you and SulliWall and replace any prior agreements.

18. Updates to Terms

We may update these Terms at any time. Changes will be posted on this page, and continued use of the Site indicates acceptance.

19. Contact Information

Store: SulliWall
Email: contact@sulliwall.com
Phone: +1 302 783 9316
Address: 179 Bobbys Branch Rd, Millsboro, DE 19966, United States